GAY.COM FAQ

 

Q: What happened to the website?

A: As of August 1, 2016, Gay.com is under new management.

Q: Will the website come back?

A: The dating website as you know it, will not be coming back.

Q: What is replacing the website?

A: The new owners of Gay.com are committed to bringing you new and innovative dating and connection options. The new site will be available on August 1, 2016.

Q: Will the chat rooms also disappear?

A: Yes, the chatrooms will disappear.

Q: What will happen to all my profile information (pics, story, chats, friends, etc)?

A: All the personal information you provided in your profile, including pictures and stories, will be permanently deleted.

Q: Can I retrieve any of my profile information after August 1, 2016?

A: Unfortunately, you will not able to retrieve any of your old information after that date.

Q: I signed up to get a free OUT digital magazine, will I still receive it?

A: Yes, you will continue to receive your free OUT Magazine digital edition.

Q: Will I still receive the gay.com newsletter?

A: The Gay.com newsletter will change under the new management. You can always update your subscriptions by accessing the links at the bottom of the newsletter.

Q: Will the app also be discontinued?

A: Yes, the current version of the app will also be discontinued.

Q: I am a premium member and I purchased my account via the website, will I get a refund?

A: Yes, if you purchased your account on the website please use the request form below to receive your prorated refund.

Q: I purchased my membership in the app store, will I get a refund?

A: Yes, refunds will be issued for those that purchased directly through the app. If you signed up on an iOS device, Apple requires you to stop the subscription in your Account settings and request refunds through their customer support. Instructions for iOS subscribers can be found here . If you signed up on an Android device please use the Refund Request Form below.

Q: When will the refund be processed?

A: For members who purchased their accounts on our website you should receive a refund in 5 - 10 business days after you submit your request. Please keep in mind that different credit card providers have varying time frames for refunds to show on our account.

Q: I have another question, where can I email?

A: If you have a question not listed here please use the general information contact form below.


PREMIUM REFUND REQUEST


GENERAL QUESTIONS